Dispatchers

Key Qualifications

• Completion of high school
• 1-2 years in a transportation, dispatch or customer service role
• Strong communication and interpersonal skills
• Strong customer focus
• Proven ability to multitask and ability to prioritize tasks
• Proficient in MS Outlook, Excel, Word
• Knowledge of industry is considered an asset
• May be required to work extended hours, including occasional weekends
• Additional or specialized training in transportation, logistics, or similar area of study
• You are committed to working safely
• You are highly productive and have excellent customer service
• You are a team player
• You aren’t afraid to work hard, and you want to succeed
• You are open to learning new skills
• You are able to communicate effectively and professionally via email, telephone and two-way devices

Responsibilities

• Ensure adherence to Super Save’s safety policies and procedures
• Schedule service and satisfy customer needs for service changes
• Ensure that service is completed in accordance with established policies
• Dispatch calls to routes based upon designated route and driver location
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion
• Distribute, collect and review route sheets for proper day’s end data entry
• Perform additional responsibilities as assigned by supervisor
• Interact with customers, customer service department, sales, and operations staff
• Troubleshoot and resolve potential problems before they result in service issues
• Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity
• Record and document information from drivers and distribute to appropriate departments
• Communicate with maintenance shop personnel

What We Offer

• Competitive wages
• Medical and dental benefits
• Pension plan

Compensation

• $60k – $70k per year